Welcome to the Tenzr Health Platform, designed to help Health Care Providers provide Clients with a tailored health program to achieve specific health goals.

 

This Privacy Policy describes how we collect, use, protect and share information about you which we obtain when you access and use our Platform, including when you register for the Platform, communicate within the Platform, configure and use the Platform, or submit questions or feedback. This privacy policy also governs the collection and use of information when you use our Website or any of our Apps, in relation to use of our Platform, although we may provide additional notice and choice options within the specific medium itself.

 

In addition, this Privacy Policy applies to information that we obtain when you communicate or interact with us outside of the Platform, including by e-mail, telephone, and otherwise.

 

Please read this Privacy Policy carefully to understand how we will treat your information before you access or use our Platform or communicate with us outside of the Platform.

​

By accessing or using our Platform or communicating with us outside of the Platform, you are accepting and consenting to the practices described in this Privacy Policy, which may be updated and amended from time to time. If you do not agree to the terms of this Privacy Policy, you must not access or use our Platform or communicate with us.

 

Definitions

For purposes of this Privacy Policy, the following defined terms mean:

​

• App: Any application (including a PC, Mac, iPad, Android Tablet, iOS, Android OS, or other platform application available freely, or restricted in distribution) owned or operated by Tenzr Health. References to the “App” include all features, functionality, tools and Content available on or through each such application.

​

• Content: All information, videos, text, photos and other content provided or made available by Tenzr Health on or through the Platform, including information, videos, text, photos and other content relating to physical conditions and/or exercise regimens.

​

• Communication: Any communication conducted between the User and Tenzr Health.

​

• Tenzr Health, Tenzr, we, us, Company: BioInteractive Technologies Inc d.b.a Tenzr Health, and our officers, directors, employees, contractors, sponsors and agents. Additionally, if applicable, our affiliates, service providers and licensors, and their respective officers, directors, employees, contractors and agents.

​

• Platform: All Apps, Sensors, Content, and Websites, made available to the User by Tenzr Health, including any related services, and any software and technology used to provide any of the foregoing.

​

• Sensor: All electronic sensing devices and accessories made available to you by Tenzr Health.

​

• Tablets: All Tablet computers (e.g. iPads) and accessories made available to you by Tenzr Health.

​

• Kit, Hardware, Hardware Kit: All Sensors, Tablets and associated accessories made available to you by Tenzr Health.

​

• User, you, your: All persons that access or use the Platform, including the Client and/or the Health Care Provider. References to “access” and/or “use” of the Platform (and any variations thereof) include the acts of accessing or browsing the Website or App, accessing or using the Content and accessing or using the Hardware. 

​

• Client: Users on the platform who are receiving treatment from a Health Care Provider on the platform.

• Health Care Provider: Users on the platform currently providing or intending to provide treatment to a Client on the platform.

​

• Website: Any Website owned or operated by Tenzr Health (including the Website currently located at www.tenzrhealth.com). References to the “Website” include all features, functionality, tools and Content available on or through each such Website.

​

• Personally Identifiable Information: Information which may personally identify a User.

​

• Non-Personally Identifiable Information: Information which can not be used to personally identify a User.

​

• Health Information: Information defined as Health Information by the United States Health Insurance Portability and Accountability Act and its implementing regulations (“HIPAA”), and/or Medical information as defined by the Canadian Personal Information Protection and Electronics Documents Act (PIPEDA).

 

Overview

We collect and store information in an electronic format. The treatment and use of information depends on its type.

 

We consider Personally Identifiable Information to include data that can personally identify you, such as name, phone number, and email address. Non-Personally Identifiable information is information that can not be used to personally identify you. Non-Personally Identifiable Information combined with Personally Identifiable information is also treated as Personally Identifiable Information.

 

Health Information refers to information defined as Health Information by the United States Health Insurance Portability and Accountability Act and its implementing regulations as each may be modified from time to time (“HIPAA”), and/or the Medical information as defined by the Canadian Personal Information Protection and Electronics Documents Act (PIPEDA).

 

We will only use Health Information as allowed under HIPAA and PIPEDA, as permitted in an agreement with an applicable customer, or as explained in this Privacy Policy. To the extent that we need to comply with HIPAA, we do. However, not every use of our Platform may be subject to HIPAA. In instances where HIPAA does not apply to a particular use of our Platform, we will follow the terms of this Privacy Policy and respect your rights as set out in this Privacy Policy.

 

We will not ask for or request information such as government identifiers, or financial information, except in connection with payment. Please do not provide this information to us, including through emails, feedback forms or otherwise.

 

Collection of Information

Information Collected Directly from Users

We collect and store information that Clients and Healthcare Providers provide directly to us, including when registering for the Platform, submitting information and updates about a Client’s condition, responding to a survey, contacting us with questions or comments, or providing other feedback.

 

For Clients, this information includes:

• First and Last Name

• Email

• Phone Number

• Diagnosis

• Health Care Provider(s) Name

• Medical Insurance Plan

 

If Clients do not provide us with this information or do not authorize their Healthcare Provider to provide us with this information, Clients will be unable to access and use the Platform.

 

For Healthcare Providers, this information includes:

• First and Last Name

• Email

• Phone Number

 

If Healthcare Providers do not provide us with this information, they will be unable to access and use the Platform.

​

Information Collected During Use of the Platform
Health Information
We collect and use the Client’s Health Information when Users access and use our Platform, to enable the use and appropriate functioning of the Platform. For example, we may collect and use the Client’s range of motion measurements and pain scores to customize a healthcare program. You consent to us using your Health Information for these purposes and any related purposes as explained in this Privacy Policy or through your use of the Platform.
 

Technical Information
We collect and store certain technical information when you access, browse and use our Platform. This technical information helps us operate our Platform and provide access to you and includes standard information about visits and system capabilities, such as:

• Information about your use of the Platform (including date, time and duration of access;

• Pages you view, Content you select to view, length of time viewing Content

• Information we need and use to facilitate your use of our Platform (including providing access to third-party websites and services), such as URL requests, destination IP addresses, or device configuration details

• Page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), your engagement with certain variable/dynamic elements of a page and methods used to browse away from the page

• Information about the device(s) you use to access our Platform, including MAC address, IP address, browser type and version, location, time zone setting, browser plug-in types and versions, operating system and platform, device type, and device identifiers

• We may also collect information using cookies and beacons

 

Use of Information

We use your information for various purposes, including operating the Platform, managing your access, sending relevant information, contacting you about account activity, generating reports, complying with laws, fulfilling contractual obligations, notifying you of changes, protecting the Platform's security, and as otherwise described during information collection.

​

All Information

We collect and may use and disclose any of the information we collect, to:

• Allow us to operate our Platform, including payment processing, Platform administration, internal operations, troubleshooting, data analysis, testing, research, statistical and survey purposes

• Manage your access to our Platform

• Send you information that enables you to use our Platform

• Contact you directly about activity on your account

• Create reports for our affiliates, licensors, service providers and Users or prospective Users that may include aggregate information about the use of various aspects of the Platform

• Comply with laws and regulations

• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including billing and collection

• Notify you about changes to our Platform

• Protect the integrity and maintain the security of our Platform, including secured areas of the Platform

• In any other way that we describe when you provide the information

• For any other purpose for which you may provide consent

​

Personally Identifiable Information

We may use your information, including Personally Identifiable Information, to:

• Respond to your requests, feedback or questions, including by telephone, text (SMS) or email

• Provide you with information about Content, products or services, from us or third parties, that may interest you; and send you emails about usage, updates, information, or alerts regarding our Platform

• For research purposes after it has been de-identified, following applicable legal or regulatory requirements

• As otherwise permitted under any applicable laws

​

 

Non-Personally Identifiable Information 

We may use technical information or non-Personally Identifiable Information to:

• Evaluate and improve our Platform and present Content in the best way for you and for your device(s)

• Measure or understand the effectiveness of the Platform we serve to you and other Users like you

• For research purposes, following applicable legal or regulatory requirements 

 

By using our Platform, you consent to use your information for these purposes. 

 

Sharing of Information

We will share information between Health Care Providers and Clients on the platform to operate and provide appropriate functioning of the Platform. This includes: 

• Sharing Client information with the Healthcare Provider associated with the Client on the Platform;

• Sharing Client information with other Healthcare Providers in the same facility as the Healthcare Provider associated with the Client.

 

We may share information, including Personally Identifiable Information, with our licensors, service providers and agents to the extent reasonably necessary to operate and provide our Platform to you.

 

We may share any information, including Personally Identifiable Information and Personal Health Information with

• Our subsidiaries and affiliates

• Our service providers and subcontractors to the extent reasonably necessary to enable us to operate and provide our Platform to you

• A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personally Identifiable Information held by us about our Users is among the assets transferred

• You, upon your written request.

 

We may also disclose your Personally Identifiable Information:

• To comply with any court order, law or legal process, including responding to any government or regulatory request. If we receive a request from a governmental entity to provide it with your Personally Identifiable Information, we will make reasonable attempts to notify you of such request, to the extent reasonably possible and legally permissible.

• To investigate potential unauthorized access or misuse of our Platform or otherwise enforce our Terms of Use or other agreements; to protect our assets or rights, including for billing and collection purposes

• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Tenzr Health, our Users or others, including exchanging information with other companies and organizations for fraud protection and credit risk reduction

• For any other purpose disclosed by us when you provide the information

 

We may share Non-Personally Identifiable Information, aggregate or anonymous data:

• With analytics, search engine, or other service providers that help us improve or assess the performance (including the commercial performance) of, our Platform

• With other Users or prospective Users of the Platform

• To advertisers and advertising networks to select and serve relevant advertisements.

‍

We will not sell your Personally Identifiable Information to or share your Personally Identifiable Information with third parties for the third party’s direct marketing purposes.

 

User Rights over Data

If you have an account on this Platform, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Your Choices

You may have the opportunity to receive certain communications from us related to our Platform, including marketing communications. If you provide us with your email address to receive communications, you can opt out of marketing emails at any time by following the instructions at the bottom of our emails and adjusting your email preferences. Please note that certain emails may be necessary for the operation of our Platform. You will continue to receive these emails, if appropriate, even if you unsubscribe from our optional communications.

 

The accuracy of the information we have about you is very important. Users may update, review, or correct their information at any time by contacting us at hello@tenzrhealth.com.

 

Securing Your Information

Tenzr Health prioritizes the security of your information and has implemented reasonable administrative, technical and physical safeguards against alteration, loss, unauthorized access, use, modification or disclosure. However, no system can guarantee complete security, so Tenzr Health cannot ensure or warrant that your information, including Personally Identifiable Information, is fully protected. Your use of the Platform and Communication with us carries inherent risks.

 

You are responsible for protecting your User ID(s) and password(s) and for the security of information that you transmit to us over the internet.

 

Not Suitable For Children

Our Platform is intended for use by individuals 13 years of age or older. We do not knowingly collect information from individuals under the age of 13 years without parental consent. 

 

However, if you are a parent, legal guardian, or personal representative of a minor child, you may, in compliance with the Terms of Use, use our Platform on behalf of such minor child. Any information you provide us on behalf of your minor child will be treated following this Privacy Policy. If we learn that we have received any information from an individual under the age of 13 without parental consent, we will take steps to remove the data as permitted by law.

 

If you believe an individual under 13 years of age has provided us with Personally Identifiable Information without parental consent, please contact us at hello@tenzrhealth.com or by postal mail at the contact information listed in the Contact section.

 

Links to Third-Party Sites

Our Platform may include links to third-party websites and services, which have their privacy policies. This Privacy Policy applies only to our Platform. We are not responsible for the policies or practices of third parties. Before using or submitting personal data to any linked websites or services, please review their respective privacy policies.

 

Our Platform may contain links to third-party websites and services, including those of our partners. Please note that these websites and services may have their privacy policies. This Privacy Policy applies to Tenzr Health and our Platform only. We do not accept any responsibility or liability for the policies or practices of any third parties. If you choose to access any websites or services linked from our Platform, please check the applicable policies before you use or submit any personal data to such website or service.

 

Changes to Our Privacy Policy

We may change this Privacy Policy from time to time to align with changes to our business practices and/or changes to our legal requirements. 

 

Your continued use of the Platform or Communication with us after the updated Privacy Policy has been posted (or any other indication of your consent) will constitute your acceptance of the updated Privacy Policy.

 

Contact

If you have any questions, comments, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:
 

Gautam Sadarangani
Tenzr Health, Inc.
Email: gsadarangani@tenzrhealth.com
Mailing Address: 400 - 610 Main Street, Vancouver, BC V6A 2V3, Canada
 

Alternatively, you may reach us at hello@tenzrhealth.com for general inquiries related to privacy.

​

version 1.1 updated 2025/09/15